For some reason there are a bunch of duplicate products.  Is there some way to merge them or fix this?

Salesforce does not offer merging of products.

Were the products created in both QuickBooks and Salesforce manually?

Nope, the products were created in QB and from there put into SF.  Have no idea how or why there are duplicate products.  If I can't delete them or merge them can I make them inactive so they dont show up?

Do the duplicate products have the same Item ListIDs?

yes

It could be possible that, at one point, when DataSynch ran that it could not connect to Salesforce causing DataSynch to not be able to see that the Products were already matched. Are there a lot of them? You would need to manually delete the duplicate since Salesforce does not offer merging.

thanks.

It appears that now the duplicate products have different ID no's.  We rescently changed some product codes, adding a .02 or .05 after them.  It looks to me like the original product's in SF were update with the new product no's, but, new product were also created.  So for instance I now have two product with the same product code of 6003.05.

Action	Product Name	Product Code	Product Description	Product Family
Edit | Deactivate	Turn-key ~ Tech Sup/Labor	6003.05	Turn-key~Technical Supervision/Labor as per the following "Scope of Work". Does not include any parts or materials.	Service
Edit | Deactivate	Turnkey ~ Technical Supervision/Labor - (Suggested) $1,200/8 hr. day (including travel days) plus normal expenses. Availability of technical supervision must be confirmed prior to order placement and cannot be reserved until receipt of purchase order.	6003.05	Turnkey ~ Technical Supervision/Labor - (Suggested) $1,200/8 hr. day (including travel days) plus normal expenses. Availability of technical supervision must be confirmed prior to order placement and cannot be reserved until receipt of purchase order.	Service

This is the original one.

Product Detail

This is the new one.

Product Detail

 Do both of those products have the same Item List ID in Salesforce?

No they are different, I tried to copy and paste what each one says... can you not see?

My apologies, I was having a bit of trouble understanding the data.

 

I would then not call those duplicates. Each product is unique in QuickBooks. They might have the same name in Salesforce ( we will get to this in a bit) , but they are uniquely represented in QuickBooks.

It is very possible that one of those items was renamed in QuickBooks and set to inactive. Please remember that DataSynch will not synch inactive QuickBooks Items.

It is also possible that the QuickBooks Item was created, synched, and then later deleted from QuickBooks.

The newly created Product in Salesforce is most likely the accurate QuickBooks item.

Nothing was deleted and nothing was newly created.  The product code was changed from 6003 to 6003.05.  Nothing was made inactive and I did the change during a time that the synch was not in process. There is only 1 item in QB, how can there be 2 items in SF with 2 seperate ID's?

 

Each record in QB has its own ID, generated by QB. No record will have the same ID as another nor will a single record have two IDs. Please ensure that your items were not set to Inactive. You can do this by going to the Items list, clicking on the Item drop-down and select "Show Inactive Items."

I just added a few part numbers into QB which created new products in SF.  Not sure why or how but there are two of each of the products I just created.  I only clicked on the add button once for each item so not sure why or how this is happening.  Each one shows being added today but they are have different ItemListID's.

Keyword:"DuraFlex I 17.5"

Can you include the created dates on that listing please?